Confirm appointments
Call patients and confirm appointments automatically.
AI PATIENT ASSISTANT 24/7 · AI RECEPTIONIST
Patient phone service that does not stop after office hours.
Controlled AI handles routine calls, follows approved appointment and information workflows, and transfers complex cases to staff. It does not replace your clinical systems, reception team or medical judgement.
Administration, not diagnosisClear AI disclosureHuman handoffMeasurable outcomes
VOICE DEMO
Appointment rescheduling
about 40 seconds
EnglishElevenLabs
Appointment changed · text confirmation
The patient completes the request without waiting for reception
Read the transcript
AI RECEPTIONIST
Good morning. You have reached AI Patient Assistant, the Anahera virtual reception desk. This call is handled by artificial intelligence. How can I help?
PATIENT
Good morning. I would like to reschedule my appointment at the cardiology clinic.
AI RECEPTIONIST
Of course. Would you prefer a morning or an afternoon appointment?
PATIENT
An afternoon appointment, please.
AI RECEPTIONIST
I can offer Tuesday at three twenty, or Thursday at four ten.
PATIENT
Thursday, please.
AI RECEPTIONIST
Your appointment has been rescheduled. We will send confirmation by text message. Is there anything else I can help you with?
Demonstration scenario — no real patient data
WHAT IT CAN HANDLE
One voice channel. Multiple controlled workflows.
Scope is matched to your organisation, available integrations and processes approved by operations, IT and security.
Cancel & reschedule
Cancel an appointment or select a new date.
Waiting lists
Offer released capacity to other patients faster.
24/7 patient information
Answer practical questions outside opening hours.
Multilingual
Support in Dutch, English, Polish, Spanish and German.
Smart routing
Recognise intent and route to the right department.
Pre-visit
Collect or provide practical information in advance.
Follow-up
Automatically follow up administrative events.
HOW IT WORKS
From a phone call to a resolved case.
Each conversation follows a defined scope, an approved source of knowledge, clear escalation rules and a measurable outcome.
1. Call
The patient calls the designated number.
2. Controlled AI
The system recognises intent and stays within its approved scope.
3. Workflow
It completes the process or creates a structured case.
4. Existing systems
It uses an agreed integration or a fallback process.
5. Outcome or handoff
It confirms the result or transfers context to staff.
Access to a HIS or any other clinical system is never assumed before interface and security review.
CONTROL AND SAFETY
The system boundaries are agreed before launch.
Patients are told they are speaking with AI. The system uses approved knowledge and does not perform clinical tasks.
no diagnosis or medical advice
defined human escalation rules
data minimisation
agreed retention and event logging
scenario testing before launch
access and responsibility controls
ENTERPRISE AND PUBLIC HEALTHCARE
Ready for a conversation with IT and procurement.
We can translate the concept into a technical scope your organisation can assess operationally, financially and from a security perspective.
solution scope and architecture
integration and data-flow map
security and access requirements
acceptance criteria and pilot KPIs
implementation and maintenance plan
indicative budget assumptions
We do not guarantee funding or a procurement outcome. We help prepare the technical and implementation scope.
PILOT
Start with one process.
Choose a contained area where the impact can be measured safely and reviewed with staff before expanding.
01one phone number or selected traffic
02one department or location
03approved knowledge and scripts
04defined escalation path
05testing with your team
06report against agreed metrics
Frequently asked questions
Does AI Patient Assistant give medical advice?
No. It handles agreed administrative and information processes. It does not diagnose, interpret results or make medical decisions.
Must we replace our current system?
No. AI Patient Assistant is designed as a patient communication layer. Integration depends on interfaces made available by your systems.
How do you approach privacy and security?
Before launch we agree data scope, roles, permissions, retention, event logging and escalation with the organisation.
Can we start with one department?
Yes. A pilot can cover one number, one process and one organisational unit.
Can it support multiple languages?
Yes. Each language, script and knowledge source is prepared and tested before launch.
AI PATIENT ASSISTANT 24/7
Let’s discuss one process that puts pressure on your reception team today.
A short conversation is enough to outline the scope, required integrations and whether a pilot makes sense.