Available 24/7
Routine calls can be received outside office hours without placing every coordinator on permanent telephone duty.
AI VOICE FOR STAFFING OPERATIONS
A multilingual AI voice coordinator built for staffing agencies
International workers do not stop needing support when the office closes. Anahera Workforce Operations gives them one regular phone number for absences, transport, accommodation, shift questions and workplace information—without turning every coordinator into an after-hours call centre.
THE OPERATIONAL GAP
The problem is not one call. It is the repeated operational load.
Workers call in different languages and often do not know which coordinator is responsible.
Absence, transport and housing reports arrive through calls, chats and personal WhatsApp accounts.
The person answering must identify the worker, reconstruct the context and manually pass the case on.
Management sees individual incidents but rarely sees the pattern across the branch.
ANAHERA WORKFORCE OPERATIONS
One phone conversation becomes a structured operational case
Anahera answers the call, confirms the worker’s identity, retrieves relevant approved data, asks follow-up questions for the reported issue and records the result in the branch dashboard. When a human decision is needed, the assigned coordinator receives a concise notification with the worker’s contact details.
Multilingual intake
Workers can explain the issue in a supported language while the branch receives consistent structured information.
Human control
Employment, welfare and emergency decisions remain with authorised people; the AI handles intake and routing.
Operational visibility
Every captured case contributes to branch reporting instead of disappearing when the call ends.
WORKFLOW
How a worker call is handled
- 1The worker calls the branch’s dedicated number.
- 2Anahera identifies the worker using the configured verification process.
- 3The system determines the case type and gathers the required details.
- 4A structured case appears in the private branch dashboard.
- 5The responsible coordinator receives an alert when the agreed rules require it.
BUYER CHECKLIST
What to test during a product demonstration
- Use a real absence, transport or accommodation scenario.
- Test a worker name and PIN from the live test dataset.
- Change language during separate calls.
- Inspect the resulting case and coordinator notification.
- Confirm which decisions remain reserved for people.
QUESTIONS ANSWERED
Frequently asked questions
Is Anahera a general-purpose chatbot?
No. It is a configured workforce operations system combining voice intake, worker context, structured cases, escalation rules and reporting for staffing operations.
Does it replace staffing coordinators?
No. It reduces repetitive intake and administration. Coordinators remain responsible for decisions, exceptions and human support.
Can every branch have its own setup?
Yes. Each branch can operate with its own number, worker data, coordinators, escalation rules and dashboard.
Research the system. Then test it with a real worker scenario.
The live demonstration shows the telephone conversation, worker identification, structured case and coordinator handoff.
Open the live demo